Vice President, Product Operations

About this team 

The ideal candidate will help teams align business goals with customer needs and work toward creating consistent, seamless interactions across all touchpoints. Our platform powers multiple products in over 180 countries across all types of jobs and industries--from cashiers to nurses, teachers to graphic designers, construction workers to executives, and beyond.

What you'll do

Operational Efficiency and Process Optimization:

• Streamlining Workflows:
  • They are responsible for identifying and eliminating bottlenecks in the product development lifecycle.
  • This involves designing and implementing efficient processes for product planning, development, and launch.
• Tools and Systems:
  • They select, implement, and manage the tools and systems used by the product team.
  • This includes project management software, analytics platforms, and communication tools

Cross-Functional Collaboration:

• Bridging Gaps:
• They act as a liaison between product management, engineering, design, marketing, and other departments.
• They ensure clear communication and alignment across all teams.
• Facilitating Communication:
• They establish and maintain effective communication channels to keep everyone informed and aligned.

Data Analysis and Performance Monitoring:

• Tracking Key Metrics:
• They define and track key performance indicators (KPIs) to measure product performance and operational efficiency.
• This includes analyzing data to identify trends and areas for improvement.
• Data-Driven Decisions:
• They use data to inform decision-making and drive continuous improvement.

Product Lifecycle Management:

• Release Management:
• They oversee the product release process (including launch readiness and reviews), ensuring smooth and timely launches.
• This includes coordinating with engineering and marketing teams.
• Product Documentation:
• They ensure that product documentation (e.g. PRDs, Jira Tickets, Roadmap Documents, Product Strategies, Operating Plans) is accurate and up-to-date.

Strategic Support:

• Supporting Product Strategy:
• They work closely with the Product teams to support the overall product strategy.
• They provide insights and recommendations based on operational data.
• Resource Management:
• They help to manage resources, including budget and personnel, to ensure efficient product operations.

What you'll need

• Relevant Experience: 15+ years of experience in product operations, product management, or a related field within the software industry.
• Leadership Roles: Proven track record of leading and managing teams directly and indirectly, with experience in scaling product operations.
• Software Industry Expertise: Deep understanding of software development methodologies (Agile, Scrum), product lifecycle management, and relevant technologies.
• Education: A bachelor's degree in a relevant field such as business administration, computer science, or a related discipline is generally required.

What's good to have

• MBA or Master's degree in a related field
• Experience in a top tier management consultancy or investment banking firm
• Experience working with teams remotely

Outstanding Compensation

• Competitive salary
• Bi-annual bonus
• 401(k) plan with match
• Equity in company
• Flexible spending accounts (health, dependent care)
• Internet and home office reimbursement

100% Full Health Benefits

• Medical, dental, and vision (optional plans for your family)
• Life & long-term disability insurance (optional)
• Mental health support and resources
• Wellness reimbursement (gym, health apps, etc.)
• Pet Insurance (optional)

Flexible Time Away

• Flexible PTO
• Sick time policy
• Observed holidays

Starting pay range

Pay Transparency

Individual pay is based on location, transferable skills, experience, and other relevant factors. This estimated range is based on the best available market data and factors, all of which are subject to change. This position may also be eligible for a bonus and medical, dental, vision, life, short and long-term disability insurance, 401(k), paid time off, sick leave, and paid holidays, all subject to applicable plan terms.

BOLD can hire full-time residents of the following U.S. States & Territories: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Tennessee, Texas, Utah, Virginia, Washington.

California Residents: Please see our privacy notice for more info on how we handle your data.

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We Transform Work Lives

As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.

We Celebrate and Promote Diversity and Inclusion

We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don' discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.

Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.